Fenomax

Guarantees
and General Sales Conditions

 


 
 

Subject to the conditions and restrictions hereinafter stipulated, FENOMAX guarantees that the products sold are free of any manufacturing problems related to the materials or to the workmanship. This warranty applies to all purchases made after 1 April 2015, with proof of purchase.

 

WINDOWS

PVC and aluminum: Limited lifetime warranty

FENOMAX guarantees that the PVC components are free of manufacturing defects, they will not peel, corrode or have excessive discoloration for the life of the product.

FENOMAX guarantees for a period of ten (10) years the frames and the sashes of PVC, as well as the frames and sashes of painted aluminum color against peeling, checking, cracking and excessive discoloration (more than five (5) units Delta-E).  (See condition B)

 

Hardware: Limited lifetime warranty

FENOMAX warrants the hardware installed on its windows against any manufacturing defect and any defect in the materials making it unusable in normal conditions of use for the life of the product. This warranty does not apply to hardware having been painted, varnished or coated with substance that can impair the proper functioning of the product; to oxidation; to discoloration; to the polish or finish of the hardware; the defects related to corrosion; if the hardware is used in a corrosive environment or saline. (See condition C)

 

Sealed window units : Limited lifetime warranty

FENOMAX offers a limited lifetime warranty for all its sealed units with low emissivity (LOW-E) installed in its products against condensation between the two glasses, dirt between the two glasses or against a defect in the glass. However, spontaneous breakage of the interior glass (thermal breakage) is guaranteed for a limited period of one (1) year. (See condition E)

According to the Canadian standards of the industry, all the manufacturing defects invisible to the naked eye on the glass or the molding, and this, to more than a meter (3 ft.), will not be considered as a default in the sense of this warranty. (See condition D)

 

Table of proportions of coverage for PVC, hardware and sealed units

Years

Fenomax warranty coverage 

Consumer liability

0-20

100%

0%

20 +

25%

75%

 

Surface mullions

Adhesion of the surface mullions on the glass is guaranteed for a period of three (3) years. Exceptionally, the labor is included for this same period.

 

Screens

FENOMAX warrants that the frames of screens supplied with the products do not contain a manufacturing defect attributable to materials or labor for a period of one (1) year. This warranty does not apply to the mesh of the screen having been cut, scratched, rasped or pierced.

 

Weather-striping

FENOMAX guarantees for ten (10) years the windows’ weather-stripping against any defect in materials under normal conditions of use. Make sure to check that the weather-stripping retain their flexibility. Make sure that they are free of paint or stain, this is harmful to the sealing and general performance of the product. Normal and necessary maintenance is required. The weather-striping having been painted, varnished or coated with substance that can impair the proper functioning of the product will void this warranty.

 

Labour

FENOMAX will bear the costs of labor for all repairs under warranty for a period of one (1) year. After the period of a year, the labor required for the replacement or repair of any defective product will be charged at the current rate of a service call.

 

Installation

FENOMAX warrants for a period of seven (7) years any defect directly attributable to the installation performed by FENOMAX. The caulking joints are guaranteed for a period of one (1) year and must be checked periodically by the consumer. This is part of normal maintenance.

 

Wood Components

FENOMAX warrants for a period of five (5) years all its wood products and components and for a period of ten (10) years all its wood products wood covered with PVC or aluminum against any manufacturing defect. For the purposes of this guarantee, the natural variation of color in the wood is not considered as a defect.

This warranty becomes void if the wood windows, doors and components are not maintained regularly and protected by the application of a recognized finish, not later than thirty (30) days after the date of delivery to the customer

 

Staining and painting on wood

Before painting or staining a wood product, please consult a professional in staining for recommendations.

Any piece of wood replaced during the repair of a defective product remains in its natural state. FENOMAX is in no way responsible, for the entire warranty period, of the painting, stain (or other coating) as well as its application. Certain conditions such as a moisture or excessive condensation may invalidate this warranty.

Subject to the conditions and restrictions hereinafter stipulated, FENOMAX garantees that the products sold are free of any manufacturing problems related to the materials or to the workmanship. This warranty applies to all purchases made after
1 April 2002, with proof of purchase.

SEALED UNITS (THERMOS) (" SOLD SEPARATELY ")

GUARANTEE OF THE PRODUCTS

The sealed units are guaranteed for a period of 10 years from the date of manufacturing, against the formation of fog or the accumulation of dust on the internal surfaces of the sealed units if they constitute a considerable obstacle to the vision. This guarantee does not apply to the sealed units made defective by an improper installation or manipulation. It does not apply either to the sealed units installed in vehicles, greenhouses, around swimming pools,  glazed in a slope or still if films were applied to the external surfaces of the glass panels.

The defective sealed units corresponding to the guarantee criteria will be replaced and delivered to the distributor to whom we sold the sealed units. All the products we distribute are subject to the guarantees of the manufacturers and limit themselves to the product only. For the guarantee to apply, the claims must be sent to us accompanied with a proof of purchase and the terms of sale will have to entirely have been respected. 

Subject to the conditions and restrictions hereinafter stipulated, FENOMAX guarantees that the products sold are free of any manufacturing problems related to the materials or to the workmanship. This warranty applies to all purchases made after 1 April 2015, with proof of purchase.

 

STEEL DOORS

Door slabs and side panels

FENOMAX warrants for a period of twenty (20) years the steel doors against all manufacturing defects, "delamination" and warpage. A warp in the panels equal to or less than one-quarter inch (1/4 ") or six (6) millimeters is not considered as a defect of manufacturing within the meaning of the present. (Condition F)

 

Door components

FENOMAX warrants for a period of one (1) year the components (the frame, the weather-striping, the threshold, the thermal breakage, door sweeps, PVC capping and the hinges) against all manufacturing defects.

 

Sealed units in doors

FENOMAX warrants for a period of ten (10) years the sealed units installed in the steel doors. The warranty provides for the replacement of the thermos if there is formation of a film on the surfaces of the glass, if this constitutes a significant restriction to the vision, due to a defect of the sealant which maintains the tightness between the glass surfaces. However, the spontaneous breakage is guaranteed for a limited period of one (1) year.

Because of the specific characteristics and craftsmanship of the glass inserts we use, there may be visible and acceptable imperfections. According to the Canadian standards of the industry, all manufacturing defects invisible to the naked eye on the glass or the molding, and this, to more than a meter (3 ft.), will not be considered as a defect in the sense of this warranty.

According to the Canadian standards CAN CGSB 12.3 -M91, CAN CGSB 12.8 M97, visual defects are inspected on a black background with fluorescent on the rear sides and a 500 watts halogen light placed in the top so that the light is indirect. The unit is positioned at the normal height as installed in a door. The unit is then inspected standing up to 3 feet of distance for models with TRIPLE GLASS. For other models, the center is inspected at 3 feet and the perimeter at 5 feet. The frame of the unit, as far as concerned, will be inspected at 5 feet because it is not in the direct field of vision. If the defect is not visible at these distances, the unit is considered to be in conformity with the quality standards of the industry.

It is to be noted that this method of inspection and this standard of quality of glass, directly inspired of the verification criteria of the quality generally recognized in the industry. The units with visual defects must we be returned within the month following the installation of the unit. The defects must be circled.

 

Paint

FENOMAX warrants for a period of ten (10) years the finish of the panels and components painted from the factory against spontaneous peeling. It is noted that some wear marks will be considered normal and are not covered by the warranty (mainly around the handles).

The peeling paint on the PVC parts (excluding the door sweeps) is guaranteed for a period of ten (10) years.

The color of the replaced parts might be different due to a gradual discoloration due to exposure to the sun rays and the current air pollutants, it is a normal phenomenon for which this warranty does not apply.

 

PVC Molding

FENOMAX warrants for a period of five (5) years the PVC moldings used to retain the sealed glass units in the steel doors against the "unsoldering", the excessive rippling, the yellowing, cracking and the water infiltration.

 

Hinges

FENOMAX warrants for a period of one (1) year the regular hinges, against rust. The solid brass ball bearing hinges are guaranteed for a period of 10 years.

 

Magic Eye

FENOMAX gives no guarantee against the "misting".

 

Bumps and scratches

All dents and scratches will have been to be reported to us of at installation and this, before the installation team leaves the premises. This warranty does not apply on the defects caused by improper installation, improper use or during transport. Laminated doors are guaranteed one (1) year against the delamination of the door.

 

Multipoint Handle

FENOMAX warrants for a period of ten (10) years the factory installed multipoint handles against manufacturing defects; five (5) years against the poorly functioning of the mechanism; five (5) years on the finish of brass handles, antique brass, nickel and antique nickel and one (1) year on the antique bronze finishes.

 

Commercial Threshold and wheelchair threshold

Due to the design of these thresholds, intended for particular uses, no guarantee can be offered against water infiltration.

 

Labour

FENOMAX warrants the labour to replace defective components for a period of one (1) year. During the subsequent years, FENOMAX undertakes, if necessary, to provide the replacement panel or the component only. Will be excluded, the costs of labor, transportation and all repair work and/or finishing on the site.

Subject to the conditions and restrictions hereinafter stipulated, FENOMAX guarantees that the products sold are free of any manufacturing problems related to the materials or to the workmanship. This warranty applies to all purchases made after 1 April 2015, with proof of purchase.

 

PATIO DOORS

PVC and aluminum components

FENOMAX warrants for a period of twenty (20) years the frames and the white sashes against cracks and deformation.

FENOMAX warrants for a period of ten (10) years the frames and the painted sashes against cracks and deformation.

 

Wood components

FENOMAX warrants for a period of five (5) years all its products and components made of wood against any manufacturing defect.

This warranty becomes void if the wood components are not maintained regularly and protected by a recognized finish, not later than thirty (30) days after the date of delivery to the customer.

 

Sealed units in patio doors

FENOMAX offers a guarantee of ten (10) years on all sealed units installed in its patio doors, against condensation between the two glasses, the dirt between the two glasses or against a defect in the glass. (See condition E)

According to the Canadian standards of the industry, all manufacturing defects invisible to the naked eye on the glass or the molding, and this, to more than a meter (3 ft), will not be considered as a defect in the sense of this warranty.

Sealed units with integrated blinds are not guaranteed.

 

Hardware

FENOMAX warrants for a period of ten (10) years the hardware incorporated to the patio doors against any manufacturing defect and any defect in the materials making it unusable in normal conditions of use.

 

Labour

FENOMAX warrants the labour to replace defective components for a period of one (1) year. During the subsequent years, FENOMAX undertakes, if necessary, to provide the replacement panel or the component only. Will be excluded, the costs of labor, transportation and all repair work and/or finishing on the site.

The guarantees set forth in this certificate are strictly subject to the conditions set out below.

TERMS OF SALE

A.

FENOMAX undertakes to repair, replace or provide any part found to be defective to the following conditions, by parts or products similar or equivalent. The latter will be guaranteed for the residual period to the initial warranty and FENOMAX reserves the right to discontinue the production of any model of windows and doors currently manufactured, or modify these templates. FENOMAX will not assume any other expense or liability.

B.

The exposure to solar rays, pollutants and normal atmospheric conditions may cause, for all surfaces, gradual discoloration, chalking or accumulation of stains on the surface. These are normal phenomena which this warranty does not apply to.

C.

Moving parts of the hardware must be lubricated at least once a year.

D.

To be guaranteed, a defect in the glass must be visible to 1 meter at all hours of the day, without direct sun, and be on the inside of an oval representing 80 percent of the glazed surface. This warranty does not cover the condensation on the inner surface of the glass.

E.

Thermal breakage is a breakage (cracking) of the interior glass which is not caused by point of impact, but due to the temperature difference (hot-cold).

F.

A warpage of less than a ¼ of an inch does not constitute a defect within the meaning of this warranty. The delamination is the detachment of the basic surface of the insulating material.

G.

Any noise or snapping concerning doorglass with internal grills of steel doors is considered normal

H.

Any modification or attempt to repair, any painted component, varnished or coated with a solvent or any other product that could alter the PVC, aluminum, sealed units, weather-stripping, or the hardware, all work carried out by the consumer and not by the manufacturer or an authorized subcontractor, automatically nullifies this warranty.

I.

The warranty does not apply to regular maintenance work, to the replacement parts for servicing, to breakage of the screens and to the formation of ice or surface condensation caused by high humidity.

J.

The warranty does not apply when the defect or breakage of a product or a component of a product is attributable to a misuse, a negligent maintenance, a faulty installation, abusive thermal or mechanical constraints or to the result of any one incident or by fire or by the results of a flood or any other natural disaster or unforeseeable circumstance.

K.

During the installation or delivery, you have a period of 24 hours to notify us of any imperfections of surfaces, bumps, scratches, holes, etc. The warranty does not apply to defects caused by negligence after the delivery of the products.

L.

This warranty is transferable for a period of 10 years, on the condition that the owner of the building or where the products are installed can provide the contract or the original purchase invoice.

M.

The products will have to be installed according with good installation practice, square and plumb to validate this warranty.

N.

If the location where the repair must be performed is more than 50 kilometers of the Fenomax products retailer, travel expenses will be charged. A prior agreement should have been established.

O.

The acquisition date is defined by the FENOMAX order date.

P.

Any repair will take place during the regular office hours.

Q.

FENOMAX may not, in any case, be held responsible or liable, when installing or replacing or delivery or reception a product, of any loss of profit or income or any other direct, indirect, incidental, secondary or accidental due to a FENOMAX product defect.

R.

This warranty is in force since April 1st, 2015 and is the only valid and applicable one. No other warranty, verbal or written, is held to be valid. The products previously sold by FENOMAX are covered by the warranty that was applicable at the date of the sale of the said products.

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